Basetao Spreadsheet FAQ – Your Questions Answered
The most comprehensive Basetao Spreadsheet FAQ. Get answers to common questions about buying, shipping, QC, sizing, customs, and community resources.
New to the Basetao Spreadsheet? You are not alone. Every day, hundreds of buyers have the same questions about how to order, what to expect, and how to avoid common mistakes. This FAQ compiles the most asked questions with detailed, up-to-date answers for 2026.
General Questions
What is Basetao?
Basetao is a Chinese shopping agent that helps international buyers purchase items from Taobao, Weidian, and other Chinese marketplaces. They handle ordering, warehousing, QC photos, and international shipping.
Is Basetao safe to use?
Yes. Basetao has been operating since 2015 and has a large, active user base. They offer buyer protection, QC photos, and dispute resolution. Always use a credit card or PayPal for added protection.
Do I need to speak Chinese?
No. Basetao website and support are available in English. The Basetao Spreadsheet also provides English item names and notes.
How do I pay on Basetao?
Basetao accepts PayPal, credit cards, and some crypto options. PayPal is recommended for buyer protection.
Ordering and QC Questions
How do I order from the Basetao Spreadsheet?
Copy the W2C link from the spreadsheet, paste it into Basetao purchase form, select your size/color, and submit. Basetao will purchase from the seller on your behalf.
How long do QC photos take?
QC photos typically arrive 1-3 business days after the seller ships to the Basetao warehouse. Some sellers ship same-day, others take 3-5 days.
Can I return an item if I do not like the QC?
Yes, within 24 hours of receiving QC photos. Basetao will coordinate the return with the seller. Some sellers charge a small restocking fee.
What does GL and RL mean?
GL = Green Light (approve for shipping). RL = Red Light (return the item due to flaws). These are community-standard terms.
Shipping and Customs Questions
How long does shipping take?
Depends on the line. DHL Express: 3-5 days. EMS: 7-14 days. EUB: 10-20 days. Triangle Shipping: 14-20 days.
Will my package get seized by customs?
Seizure risk is low if you follow guidelines: declare under your country threshold, remove branded boxes, and use triangle shipping for high-risk countries.
What should I declare on the package?
Declare as personal effects or clothing samples. Keep the value under your country duty-free limit (150 EUR for EU, 135 GBP for UK, 800 USD for US).
Should I buy insurance?
Yes, for hauls over $150. Insurance costs 3-5% and covers full replacement if your package is lost or seized.
Sizing and Quality Questions
How do I know what size to order?
Always check the Basetao Spreadsheet notes column for sizing advice. Most items use Asian sizing, so size up 1-2 times from your usual size.
Are replica shoes comfortable?
High-tier batches (LJR, LW, PK) use materials very close to retail. Comfort is typically 90-95% of authentic. Budget batches may be less comfortable.
How accurate are replica items?
Top-tier batches are 95-99% accurate. Budget batches are 70-85% accurate. Check QC photos and community reviews before buying.
Still Have Questions?
Check out our detailed guides for specific topics, or join the Basetao Spreadsheet community on Reddit and Discord.
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